Knowledge base

Help center

Name: UR Local Marketing
Address: San Diego, CA, US
Telephone: +18882520251

Short, direct answers to the questions we hear most about your account, ordering, domains, hosting and billing. If it is not here, call or message us.

Getting started

Creating Your Account
How do you create a UR Local Marketing account? Sign up on the Create your account page, register during checkout, or use the set-password link we email after a purchase. Here is each route and exactly what we store.
Updated Sep 30, 2026
Signing In to Your Account
How do you sign in? With the email address and password on your account. Your email always opens the same account, and you stay signed in for up to 30 days on that device.
Updated Sep 30, 2026
Forgot Your Password
Forgot your password? Request a reset from the sign-in page. We email a one-time link that expires after one hour, and a new password cancels older links.
Updated Sep 30, 2026
Your Account After Checkout
Bought something and received a set-your-password email? Your purchase created a client portal account, and that one-time link is how you claim it.
Updated Sep 30, 2026
Keeping Your Account Secure
How is your account protected? Long passwords, hashed storage, logged sign-in attempts and one-time links that expire, plus what to do on your side.
Updated Sep 30, 2026

Help center

Getting started

Creating Your Account

Signing In to Your Account

Forgot Your Password

Your Account After Checkout

Keeping Your Account Secure

Ordering and checkout

How Ordering Works

Understanding the Review Page

Paying by Card

Paying by Zelle

Business or Personal Purchase

The Unfinished Order Email

Domains

Registering a Domain: Year One and What You Get

Reserving a Domain Before You Pay

The 60-Day Transfer Lock Explained

Transferring Your Domain to Another Registrar

How Domain Renewals Work

Released or Lapsed Domains: What Happens Next

DNS Changes and the 48-Hour Window

Hosting and email

What Your Hosting Includes

Backups: What We Run and What You Should Keep

Email That Delivers: SPF, DKIM and DMARC

Hosting and Email Renewals

Your website project

How a Website Project Runs

Approving Your Website

What You Own When It's Done

Taking Over Your Credentials

Client portal

A Tour of the Client Portal

Reading Your Invoices

Canceling a Subscription

Updating Your Card

Renewal Reminder Emails

Changing Your Account Email

Billing and refunds

Refunds: What Is Refundable and What Is Not

Canceling an Order Before Work Starts

A Charge Looks Wrong? Contact Us First

How to Send a Formal Notice

Late Payments and What Happens Next

Support and your data

All the Ways to Reach Us

The Chat Assistant: AI and Human Replies

Booking a Call Through Chat

Your Data and Your Rights

Using the site

The Free Local SEO Audit and How to Claim It

How to Read the Pricing Page

Case Studies vs Portfolio: Where the Proof Lives

Blog and Web Stories: What Publishes Where

Requesting an Intro Call: What Happens Next

Who we are

The Terms of Use, Summarized

The Privacy Policy, Summarized

The Company Behind the Brands

Troubleshooting

Can't Sign In? Start Here

Didn't Get an Email From Us?

My Payment Was Declined

Charged but Can't Find the Order

My Website Is Down: A Checklist

New Domain Not Working Yet?

Why Your Email Lands in Spam

Chat Didn't Answer? Here's Why

Mobile app

Where to Download the App

What the App Does

App, Portal, or Chat?