Knowledge base

Help center

Name: UR Local Marketing LLC
Address: 152 W Park Ave Ste 150, El Cajon, CA, 92020, US
Telephone: +18882520251

Short, direct answers to the questions we hear most about hosting, domains, local SEO and your account. If it is not here, call or message us.

Getting started5

Keeping Your Account Secure
How is your account protected, and what should you do on your side? Long passwords, hashed storage, logged sign-in attempts, and one-time links that expire. Here is the full picture.
Updated Aug 26, 2026
Your Account After Checkout
Bought something and received a set-your-password email? Your purchase created a client portal account, and that one-time link is how you claim it. The link lasts 7 days and stops working once used.
Updated Aug 26, 2026
Forgot Your Password
Forgot your password? Request a reset from the sign-in page. We email you a one-time link that expires after one hour, and setting a new password cancels every older link for your address.
Updated Aug 26, 2026
Signing In to Your Account
How do you sign in? Four ways: your email and password, Google, Apple, or Microsoft. The same email always opens the same account, and you stay signed in for up to 30 days on that device.
Updated Aug 26, 2026
Creating Your Account
How do you create a UR Local Marketing account? Register during checkout, sign in with Google, Apple, or Microsoft, or use the set-password link we email after a purchase. Here is each route and exactly what we store.
Updated Aug 26, 2026

Help center

Getting started5

Keeping Your Account Secure

Your Account After Checkout

Forgot Your Password

Signing In to Your Account

Creating Your Account

Ordering and checkout6

The Unfinished Order Email

Business or Personal Purchase

Paying by Zelle

Paying by Card

Understanding the Review Page

How Ordering Works

Domains7

DNS Changes and the 48 Hour Window

Released or Lapsed Domains: What Happens Next

How Domain Renewals Work

Transferring Your Domain to Another Registrar

The 60 Day Transfer Lock Explained

Reserving a Domain Before You Pay

Registering a Domain: Year One and What You Get

Hosting and email4

Hosting and Email Renewals

Email That Delivers: SPF, DKIM and DMARC

Backups: What We Keep and What You Should Keep

What Your Hosting Includes

Your website project4

Taking Over Your Credentials

What You Own When It's Done

Approving Your Website

How a Website Project Runs

The client portal6

Changing Your Account Email

Renewal Reminder Emails

Updating Your Card

Canceling a Subscription

Reading Your Invoices

A Tour of the Client Portal

Billing and refunds5

Late Payments and What Happens Next

How to Send a Formal Notice

A Charge Looks Wrong? Contact Us First

Canceling an Order Before Work Starts

Refunds: What Is Refundable and What Is Not

Support and your data5

The Mobile App: Coming Soon

Your Data and Your Rights

Booking a Call Through Chat

The Chat Assistant: AI and Human Replies

All the Ways to Reach Us

Using the site5

Requesting an Intro Call: What Happens Next

Blog and Web Stories: What Publishes Where

Case Studies vs Portfolio: Where the Proof Lives

How to Read the Pricing Page

The Free Local SEO Audit and How to Claim It

Who we are3

The Company Behind the Brands

The Privacy Policy, Summarized

The Terms of Use, Summarized

Troubleshooting8

Chat Didn't Answer? Here's Why

Why Your Email Lands in Spam

New Domain Not Working Yet?

My Website Is Down: A Checklist

Charged but Can't Find the Order

My Payment Was Declined

Didn't Get an Email From Us?

Can't Sign In? Start Here

The mobile app3

App, Portal, or Chat?

What the App Does

Where to Download the App