You sign in with your email address and password. Once you are in, your session lasts up to 30 days on that device.
Your email and password
Use the email address on your account and the password you chose at checkout, on the set-password link, or on the sign-up form. No password yet? Request a link on the password reset page: it works even for an account that has never set one.
One account per email
The same email address always resolves to one account. Your orders, invoices, and domains all live with that address, so nothing forks and nothing is duplicated.
How long you stay signed in
A session lasts up to 30 days on that device, then you sign in again. After signing in you land in your client portal, or on the page you were headed to when sign-in interrupted you, such as the checkout step you were on.
Signing out
Sign out from your portal. On a shared or public computer, sign out when you finish: a session that lasts 30 days is convenient on your own machine and a risk on someone else's.
If sign-in fails
- Check the email address first. The account lives on the exact address you used with us.
- Forgotten password: request a reset link. See Forgot Your Password.
- If your account is not active, you cannot sign in. Contact us and we will sort it out.
Every sign-in attempt, successful or failed, is logged with the IP address and browser used, for security and fraud prevention. For what else protects your account, read Keeping Your Account Secure.
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