Terms of Use

You accept the Terms of Use then in effect by any of the following actions:

• checking the acceptance box and placing an order through our website checkout;
• creating a client portal account;
• requesting or authorizing work after receiving our quote or proposal;
• paying any invoice or deposit (card, Zelle, ACH, or wire);
• sending content or assets, or granting access to your site, hosting, DNS, or ad accounts;
• approving a draft or demo, or asking us to publish or go live.

These terms are incorporated into every order, invoice, statement of work (SOW), and email approval. If a signed SOW conflicts with these terms, the SOW controls for that item only.

How to reach us

• Legal notices, disputes, billing issues, refunds, and cancellations (the only valid notice channel): update@urlocalmarketing.com, in the body of an email. See section 14.
• General support: support@urlocalmarketing.com.
• Mailing address: UR Local Marketing LLC, 152 W Park Ave, Ste 150, El Cajon, CA 92020.
• Phone: +1-888-252-0251. Sales and support only. Calls may be recorded. Phone is never a valid channel for legal notices, disputes, cancellations, or refunds.

The work is the scope described in your proposal, SOW, or order. Items not listed require a written change order with fee and timeline adjustments. Delays in your content or approvals extend timelines by the same amount.

Invoices and project payments. Invoices are due on receipt unless the invoice states otherwise. Where a proposal calls for an initial payment or deposit, work starts after that payment clears. Late balances accrue the lesser of 1.5% per month or the maximum allowed by law, plus reasonable collection costs.

Card on file and automatic renewal. When you save a payment method and complete an online checkout, you authorize us, through our payment processor, to charge that payment method for the amount due at checkout. For subscription items, you also authorize automatic charges to the same payment method on each renewal date, at the amount disclosed at checkout and in our renewal notices. This authorization lasts until you cancel as described in section 16. Every renewal notice names the renewal date, the amount, and the cancellation deadline.

Billing issues and card disputes. If you believe a charge is wrong, contact us first at support@urlocalmarketing.com or update@urlocalmarketing.com. We investigate and correct real mistakes. A formal billing dispute is valid only when sent to update@urlocalmarketing.com as described in section 14. If a card dispute is filed that we believe is invalid, we respond to it with the order record and the acceptance record described in section 21.

Push payments are final. Zelle, ACH, and wire transfers are push payments sent from your own bank. Once sent, they are final and cannot be pulled back by us. Any eligible refund of a push payment is handled through the process in section 16.

Zelle (when we offer it). Zelle is a push payment: you send it from your own banking app, and we never charge you automatically. If your bank offers scheduled transfers, any repeat is set up and controlled by you. If an expected transfer does not arrive, we will notify you, and we may suspend the service if payment remains outstanding after that notice. If you overpay by Zelle, we return the difference by the same method where possible, or by another method we agree with you.

We provide drafts, demos, or staging links for review. You have 5 business days from delivery to request in-scope fixes.

Work is accepted when you approve it in the client portal or approve it in writing (email counts). If you do not respond, the work is deemed accepted only when all three of the following are true:

• 10 business days have passed since delivery;
• we have sent you two written notices asking for your review; and
• you have put the work into production use.

When you approve the final version and instruct us to Publish or Go Live, the project is accepted and substantially complete. No refunds after Publish or Go-Live approval.

If you materially breach these terms, for example by refusing to pay for delivered in-scope work, you are responsible for our actual, documented damages, the processor and third-party fees we incur because of the breach, and reasonable collection costs. We claim only what we can document. We do not charge fixed penalty amounts.

Once we hand over admin, hosting, server, or DNS credentials to you or your designee, you assume full responsibility for the code, content, configuration, security, data, and outcomes from that point. Warranties and included support end there unless we agree otherwise in writing. Fixing problems caused by changes we did not make is billable. Unapproved changes to DNS, hosting, code, plugins, or server settings are at your risk.

New registrations and the 5 day holding period. When you order a new domain registration, the domain is held for up to 5 calendar days pending settled payment and a completed order or contract. If your payment fails or is reversed, or the order is not completed within those 5 days, our system releases or deletes the domain within the registrar's grace window, and the name may become publicly available again. We are not liable if a third party then registers it. Once the 5 days pass with payment settled, the registration is final and non-refundable.

Courtesy reservations. If you ask us to reserve or register a domain before paying (for example by phone, ahead of a planned project), we register it under our own registrar account and at our own cost, as a courtesy. Until you pay in full, you have no ownership of the domain and no right to its EPP/Auth transfer code. The 5 calendar day holding period above applies to every courtesy reservation.

After a release. A released domain cannot simply be handed back, even if you return to us shortly after the 5 days. If a third party registers the name, it is gone, and neither we nor our registrar partners can recover it. If the name is still available, we may be able to recover it through our registrar partners, subject to a $299 recovery (broker) fee plus the registration cost, both paid in advance, with no guarantee of success.

Renewals. A domain renewal is invoiced as a new charge at the then-current registrar price, with advance notice before the renewal date. If a renewal is not paid, the domain lapses under registrar rules after we send notice. Recovering a lapsed domain, where the registry allows it at all, is subject to registrar rules and registrar charges.

Transfers and the 60 day lock. Under ICANN rules, a newly registered domain is locked at its registrar for the first 60 days: it cannot be transferred to another registrar during that time, even after full payment. You can use the domain normally from day one (website, DNS, email); only the transfer to another registrar has to wait. Transfers follow ICANN and registry rules and can take up to 60 days (new-registration locks, prior transfer locks, registrant changes, registrar or registry holds, anti-fraud checks). We release the EPP/Auth code and initiate the transfer within 5 business days after your account is current, the registrant identity is verified, and the destination registrar details are confirmed. DNS propagation can take up to 48 hours.

Uptime and performance depend on upstream providers. There is no absolute SLA unless your SOW includes a paid SLA. We run routine backups for disaster recovery, but you must keep your own independent backups. Email deliverability is not guaranteed; correct SPF, DKIM, and DMARC records improve it but do not guarantee it.

Before full payment, all work is ours and you have review rights only. After full payment, you own the final approved deliverables listed in your SOW or order, excluding stock assets, fonts, third-party plugins and themes, server configurations, and our proprietary tools. Open-source components remain under their own licenses. You grant us a perpetual, royalty-free license to show the work in our portfolio unless you opt out in writing before the project starts.

We perform services in a professional and workmanlike manner. We do not guarantee specific outcomes such as rankings, traffic, sales, ad approvals, or email deliverability. Except as stated in these terms, services are provided "as is".

We are not liable for indirect, special, incidental, punitive, or consequential damages. Our total liability for any claim is capped at the fees you paid us in the 3 months before the claim arose.

You will defend, indemnify, and hold us harmless from claims arising from your content, your instructions, third-party access you authorize, unlawful use of data, or your breach of these terms.

Service updates and support happen primarily by email. Phone (+1-888-252-0251) is for sales and support only, and calls may be recorded. Do not use the phone to submit legal notices, disputes, cancellations, or refund requests; they are not valid when given by phone.

To cancel a subscription, use the cancellation flow in your client portal, which prepares and sends the compliant written notice for you, or email update@urlocalmarketing.com. Sections 14 and 16 describe both channels.

Send refund requests, disputes, cancellations, takedowns, and legal notices in the body of an email to update@urlocalmarketing.com. This is the only valid channel for legal notice.

The notice itself must be written in the body of the email. Attachments may be included for reference, but an attachment on its own is not valid notice.

Include in the email body:

• the invoice or order number;
• the business name, and the legal contact's name and title;
• the service dates;
• the domain(s) or project ID(s);
• a clear request and the reason; and
• the date and time of any Publish or Go-Live approval, if one was given.

The cancellation flow in the client portal fills all of this in from your records and sends it for you.

A notice is deemed received one business day after delivery to update@urlocalmarketing.com.

Our mailing address (152 W Park Ave, Ste 150, El Cajon, CA 92020) is for correspondence. Postal mail is not a valid channel for the notices listed above.

Your contract is with UR Local Marketing LLC, doing business as "El Cajon Services". To the extent permitted by law, claims under these terms are brought against the company, not against any owner, manager, employee, or contractor in their personal capacity.

Refunds. No refunds after Publish or Go-Live approval (section 4). A website design or build project is refundable until you approve Publish or Go-Live or the work is deemed accepted under section 4. The following are non-refundable at all times: SEO and local marketing, ad management fees, hosting, custom development ordered as a separate service, onboarding and setup, domains, third-party licenses, and deposits. For online orders, section 21 may allow cancellation before fulfillment starts.

Every refund we issue is reduced by the payment processing fees we were charged for the original payment. Payment providers such as Stripe and PayPal do not return their fees when a payment is refunded, so we cannot return them either.

How to cancel. Cancel a subscription in either of two ways:

• through the cancellation flow in your client portal (the primary channel: it prepares the complete written notice with every required detail filled in, shows it to you, and sends it for you); or
• by email to update@urlocalmarketing.com with the details listed in section 14.

Business subscriptions. For services bought for business purposes, cancellation notice must reach us at least 14 days before the renewal date. Notice that arrives after that deadline applies to the following term.

Consumers. If you bought for personal, family, or household use rather than for business purposes, you may cancel online at any time, and your cancellation stops the next renewal regardless of the 14 day window.

Domain renewals. A domain renewal is not an automatic card charge. It is invoiced as a new charge at the then-current registrar price, with advance notice before the renewal date. If it is not paid, the domain lapses under registrar rules after we send notice (section 7).

Hosting and email plans. These renew automatically each term until canceled as described above.

Except for emergency injunctive relief and the small claims option below, disputes arising from these terms are resolved by binding arbitration before a single arbitrator, administered by the AAA or JAMS, in San Diego County, California. California law governs these terms.

Small claims. Either party may bring an individual claim in small claims court instead of arbitration, as long as the claim stays in small claims court and proceeds only on an individual basis.

Individual claims only. To the extent permitted by law, both parties agree to bring claims only in an individual capacity and not as a plaintiff or class member in any class or representative proceeding.

Arbitration severability. If any part of this section is found unenforceable, that part is severed and the rest of this section remains in effect. If the waiver of class or representative proceedings is found unenforceable as to a particular claim, that claim proceeds in court and this section still applies to all other claims.

Venue for any permitted court action is San Diego County, California.

We are not liable for delays or outages caused by events beyond our reasonable control, including datacenter failures, network issues, power outages, DDoS attacks, platform changes, vendor incidents, natural disasters, war, strikes, or changes in law.

Entire agreement. These terms, together with your SOW, invoice, or online order record, are the entire agreement.

Severability. If a clause is invalid, the rest remains in effect.

No waiver. Our failure to enforce a clause is not a waiver of it.

Survival. Sections 3 to 7, 9 to 17, 20, and 21 survive termination to the extent their subject matter continues to apply, including payment obligations, acceptance records, intellectual property, liability limits, and dispute resolution.

Electronic acceptance. Emails, electronic signatures, portal approvals, and acceptance records created through our website checkout are valid and binding.

Changes. We may update these terms. The version you accepted at checkout governs that order. The current published version, which carries a single effective date, governs ongoing services from its effective date.

Registration. Keep the information on your account accurate and current, especially your email address: it is where your invoices, renewal notices, and legal notices are sent. Use an address you actually read. A forwarding or relay address that stops delivering mail is your risk. You may register with an email and password or with a supported third-party sign-in.

Credentials. Keep your password confidential. You are responsible for activity under your account. Tell us promptly at support@urlocalmarketing.com if you suspect unauthorized use.

Suspension. We may suspend or limit portal access for abuse, security risk, or non-payment. Where practical, we give notice first. Suspension of portal access does not by itself cancel your services or your payment obligations.

After services end. When your services end, we may keep your portal open in a limited form so you can reach your invoices and records, or we may close it. If it is closed, you can request copies of your invoices by email.

Order flow. An online order is placed through our cart and checkout. The review step shows every item with its price, its refund status, and, for subscription items, the renewal date, the renewal amount, and the cancellation deadline. You place the order by checking the acceptance box and confirming.

Acceptance record. When you place an order, we keep a record of the acceptance: the items and prices displayed, the consent text shown, the boxes checked, and the time. This record is our evidence of the agreement and of the disclosures you saw.

Fulfillment. Fulfillment starts after your payment settles. Most items are then scheduled and started by our team; a domain registration may start automatically.

Canceling before fulfillment starts. You may cancel an online order, or individual items in it, before fulfillment starts on those items, by email to update@urlocalmarketing.com or through your portal. We refund the canceled items to the original payment method, minus the payment processing fees we were charged for the original payment. Payment providers such as Stripe and PayPal do not return their fees to us when a payment is refunded, so those fees are deducted from every refund. This right applies per item, and only to items where nothing has been started, delivered, or provisioned:

• A domain registration cannot be canceled this way. Once our system submits the registration to the registrar, sections 7 and 16 apply to it.
• Hosting and email plans cannot be canceled this way once the account or service is provisioned. From that point, section 16 applies to them.
• A service item (for example design, SEO, setup, or ad management) can be canceled this way only until our team starts work on it.

Once fulfillment starts on an item, that item follows section 16. Canceling some items never cancels the rest of the order.