Privacy Policy

UR Local Marketing LLC, doing business as "El Cajon Services" ("Company," "we," "us," "our").

• Mailing address: 152 W Park Ave, Ste 150, El Cajon, CA 92020
• Privacy requests and legal notices (email only): update@urlocalmarketing.com
• General support: support@urlocalmarketing.com (this reaches the same inbox)
• Phone (sales and support only, calls may be recorded): +1-888-252-0251

Phone calls are not a valid channel for privacy requests or legal notices. Use the email addresses above.

This Privacy Policy covers information you provide to us, information collected automatically, and information from service integrations you grant.

2.1 Information You Provide

• Contact details (name, email, phone, business information)
• Project content and assets (text, images, product data)
• Account credentials you choose to share (for example website, hosting, DNS, or ad platform access)
• Billing details and correspondence

2.2 Information Collected Automatically

• Device, browser, IP address, general location
• Referrer, pages viewed, session data, timestamps
• Cookies, SDK identifiers, and similar tracking data
• Visit measurement by our own first-party analytics: the page you open, the website that sent you, any campaign tags in the link, your approximate country and your device type. It sets no cookie and stores nothing in your browser. To count unique visitors we combine your IP address and browser details with a secret key that changes every day and is then deleted, so the resulting code cannot be traced back to you after that day. Your IP address is not stored for this purpose. If your browser sends a Global Privacy Control signal, this measurement does not record your visit.

2.3 Information From Service Integrations (If Granted)

• Platform IDs (Google, Meta, ad and analytics tools)
• Configuration and performance signals needed to deliver services

2.4 Live Chat

If you use the chat widget on our sites, we collect:

• Your chat messages and any attachments, stored as conversation transcripts
• Session context captured when the conversation starts: your IP address, approximate city, device and browser type, the page you came from, and any campaign tags in the link you used
• A chat visitor identifier and the identifier of your current conversation, saved in your browser so a returning visitor can continue the same conversation

Conversations may be scored automatically to help us prioritize sales follow-up. Automated replies are generated by AI and are labeled as AI in the chat window. See section 6 for how AI providers process chat messages.

Before a chat starts, the chat window asks for your name, email address and phone number, and, if you choose, your business name. We use them to answer you, to reply or follow up by email or phone about your request, and to keep a record of your inquiry in our customer records. We compare the email address and phone number you enter with our existing customer records so our team can see whether we already know you; a possible match is flagged for our team to review. We also record that the notice under the form was shown to you, which version of it, when, the IP address it was sent from, your browser type and the page you were on. When our AI assistant answers, it receives the first name and business name you entered in the form, but not the email address or phone number you entered there. Anything you type into the chat itself, including any contact details, is sent to it with your messages.

Text messages: UR Local Marketing texts you only if you tick the separate box that asks for texts about your request and our services. That box is never ticked for you, and agreeing to texts is not a condition of buying anything from us or of chatting with us. We send up to 4 texts a month. Texts may be automated and may be sent by our AI assistant. Message and data rates may apply. Reply STOP to any text to stop receiving texts, or HELP for help.

While the chat window is open, our team can see that you are typing (not what you type until you send it), whether you have seen their replies, and which page of our site you are on.

2.5 Client Portal Accounts

If you create an account, we collect your name, email, phone, and company. Your password is stored only as a secure hash, never as plain text. If you sign in with Google, Apple, or Microsoft, that provider gives us your name and email, and a sign-in token from that provider so your login keeps working. We log sign-in attempts, including the IP address and browser used, for security and fraud prevention.

2.6 Orders and Checkout

When you place an order, we collect the order contents and your billing details. We also keep a record of your acceptance of our Terms of Use and this Privacy Policy: what was displayed to you, the box or boxes you checked, your IP address, your browser, the page you were on, and the time. This record is kept as legal evidence of the agreement.

• Provide, operate, and improve our websites and services
• Fulfill contracts, send invoices, deliver orders, and provide customer support
• Generate automated replies in live chat, including through the AI providers described in section 6
• Security, fraud prevention, diagnostics, and service analytics
• Service communications; optional marketing emails only if you opt in
• Legal compliance and enforcement of our agreements

If you start a checkout, give us your email, and do not complete the order, we may send you one follow-up email about that incomplete order. That email contains a working unsubscribe link, and we honor it (see section 8).

• Performance of a contract
• Legitimate interests (for example service security and analytics)
• Consent (for example optional marketing)
• Compliance with legal obligations

We use a small number of first-party cookies and similar browser storage:

• A sign-in session cookie that keeps you logged in to the client portal for up to 30 days
• A shopping cart cookie that keeps your cart while you shop and check out
• A chat visitor identifier and the identifier of your current conversation, saved in your browser's local storage so the chat can recognize you when you return
• Chat preferences saved in your browser's storage: whether the chat already opened by itself or showed its greeting during your visit, when you closed it (so it stays closed for 7 days), the address of the page your visit started on with any campaign tags in that link and the site that referred you (cleared when you close the tab), and whether you muted chat sounds. The details you type into the chat form are not stored in your browser.
• Google Analytics cookies that help us understand how visitors use the site (traffic sources, pages viewed, general location). You can opt out with Google's browser add-on or by blocking these cookies.
• Our own visit measurement, which uses no cookies or browser storage (see section 2.2).
• Cloudflare Web Analytics, which our network provider Cloudflare uses to measure page loads and site speed for us without cookies or browser storage.

We do not use third-party advertising pixels today. You can control or clear cookies in your browser settings. Blocking some cookies may break sign-in, checkout, or chat.

We do not sell personal information. We share information with service providers that work for us under contractual safeguards:

• Payment processing: Stripe. Card numbers are entered into Stripe's secure payment form and go directly to Stripe. We never store full card numbers on our servers.
• AI service providers. We use AI providers, Anthropic or OpenAI depending on our configuration, in two ways. (1) When the chat assistant is enabled, live chat messages (the conversation and recent history) are processed to generate automated replies. (2) Our team uses an internal AI assistant to help with client work. To do that it may send the provider the records our team works with: names and contact details, notes, tasks, deal and order details, chat transcripts, appointment requests, and files our team attaches. The assistant does not send emails, publish content or change client account details on its own; a team member approves those. When our team asks it to research a business on the web, search terms and public web pages are processed by Anthropic's web search service. Providers process this data under their API terms, which do not use it to train their models by default. Files attached to the assistant are deleted after 30 days; assistant logs follow the retention periods in this policy.
• Email delivery by our email service provider.
• Hosting providers that run our websites and store our data.
• Domain registrars, when you order or manage a domain through us.
• Analytics: Google Analytics, which measures site usage for us as a service provider.
• Cloudflare, which delivers and protects this website and measures page loads and site speed for us.

We may also disclose information to authorities or third parties if required by law or to protect rights, safety, and security, and to successors in a merger, acquisition, or reorganization, subject to this Policy.

We use reasonable technical and organizational measures to protect personal information. No method of transmission or storage is 100% secure.

We retain data for as long as necessary to provide services, meet legal and accounting obligations, resolve disputes, and enforce agreements. Specifically:

• Chat transcripts and site visit records: up to 24 months. Visit totals that identify no one may be kept longer.
• Sign-in security logs: up to 12 months
• Order, billing, and terms acceptance records: for as long as the law requires us to keep them (for example tax, accounting, and dispute rules)

You can opt out of marketing emails at any time using the unsubscribe link in the email or by emailing update@urlocalmarketing.com. The opt-out applies to your email address itself, not just to an account, so it works even if you never created an account. This includes the one-time incomplete checkout email described in section 3. If you agreed to texts in our chat, reply STOP to any text from us to stop them, or HELP for help. You may restrict cookies through your browser settings.

California residents may:

• Request to know or access the categories and specific pieces of personal information we have collected about you
• Request correction of inaccurate personal information
• Request deletion of personal information (subject to lawful exceptions)
• Opt out of "sharing" for cross-context behavioral advertising (we do not "sell" personal information)
• Limit use of sensitive personal information where applicable

Some records may be kept even after a deletion request, where the law allows. In particular, terms acceptance records and order records may be retained under lawful exceptions, because we need them to complete transactions, comply with legal obligations, and defend legal claims.

How to exercise your rights: email update@urlocalmarketing.com with your full name, business name (if applicable), the request, the email address or addresses we may have on file, and any relevant context. We will verify your identity and respond within the timelines required by California law. You may designate an authorized agent through a signed, verifiable authorization.

Our systems process data in the United States. By using our sites and services, you consent to transfers and processing in the U.S., subject to this Policy.

Our websites may link to third-party sites. Their privacy practices are governed by their own policies. We are not responsible for them.

Our phone line is for sales and basic support only. Calls may be recorded for quality, training, and security. Do not use phone calls to submit privacy requests or legal notices. Use the email addresses listed in section 1.

Our services are intended for businesses and adults. We do not knowingly collect personal information from children under 13. If you believe a child provided us information, contact us so we can delete it.

We may update this Privacy Policy from time to time. When we do, we will revise the Effective Date at the top and post the updated version. If we make material changes, we will post a notice on the site or email account holders before the changes take effect. Your continued use of our sites and services after posting means you accept the updated Privacy Policy.

References: CCPA/CPRA (California Attorney General); CPRA Statute (California Civil Code); FTC Privacy and Security Guidance; our Terms of Use.