Update your card from Billing. The "Payment method" panel shows the card on file and an "Update payment method" button. The button opens Stripe's secure hosted page; you make the change there and come straight back to your portal. Your card number is held by Stripe and never stored by us, which is why we cannot read it or show it to you.
What the Stripe page can do
- Update or replace the card. The new card is what the next renewal charges.
- Correct your billing contact details.
- Show Stripe's own record of your invoices.
What it deliberately cannot do
It cannot cancel or switch a subscription. Canceling stays in the portal, where the written notice the terms require is prepared, shown to you, and sent. That separation is on purpose: a card change is routine, and a cancellation is a legal notice, so the two never share a button.
Changing the card changes nothing else
Updating the card does not change or cancel anything you are subscribed to, does not move a renewal date, and does not alter an amount. It only changes which card the next renewal charges. To stop a renewal, use the flow in Canceling a subscription.
If you do not see the button
On some accounts card self-service is not switched on yet. The Billing page says so when that is the case: call 888-252-0251 or open a ticket from Support and we update the card for you. Never put a card number in a support ticket or an email.
Your renewal dates and cancellation deadlines stay visible on the same Billing page whatever card is on file, and the reminder schedule ahead of every renewal is in Renewal reminder emails.
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