Invoices lists every payment on your account, newest first. The summary row at the top shows your total paid, your last payment, and any refunds. Each invoice carries a number starting with INV, a status, and a document view you can print or save.
The five statuses
- Paid: the payment settled. This row is your receipt.
- Pending: the charge has not settled yet.
- Failed: the charge did not go through.
- Refunded: the payment was returned to you.
- Disputed: the payment is in a card dispute.
The invoice document
Open any row and you get the full document: who it is billed to, our details, each line item, and the totals with any discount or tax shown separately. Two things on it are worth a second look.
- Every line shows its refund terms in the exact words you accepted at checkout, so the receipt and the agreement cannot tell two different stories.
- If the amount charged and the line totals ever disagree, the document says so in a sentence rather than quietly printing whichever number balances.
The renewal section
An invoice with a subscription behind it ends with a This one renews section: the renewal date and the date your cancellation notice must reach us by. Both dates are read from the same record the Billing page and our reminder emails use, so the three surfaces never disagree.
Getting a copy
Use the Print button on the document view to print or save a copy for your accountant or bank. If your services ever end, you can still request copies of your invoices by email under section 20 of the Terms of Use.
If a charge looks wrong, contact us before anything else: open a ticket from Support and we investigate and correct real mistakes. The renewal rules behind the dates are in Canceling a subscription.
Was this helpful?