Invoices lists every payment on your account, newest first. The summary row at the top shows your total paid, your last payment, and any refunds. Each invoice carries a number starting with INV, a status, and a document view you can print or save.
The five statuses
- Paid: the payment settled. This row is your receipt.
- Pending: the charge has not settled yet.
- Failed: the charge did not go through.
- Refunded: the payment was returned to you.
- Disputed: the payment is in a card dispute.
The invoice document
Open any row and you get the full document: who it is billed to, our details, each line item, and the totals with any discount or tax shown separately. Two things on it are worth a second look.
- Every line shows its refund terms in the exact words you accepted at checkout, so the receipt and the agreement cannot tell two different stories.
- If the amount charged ever differs from the line totals, the invoice says so plainly.
The renewal section
An invoice with a subscription behind it ends with a section titled "This one renews": the renewal date and the date your cancellation notice must reach us by. These are the same dates shown on your Billing page and in our reminder emails.
Getting a copy
Use the Print button on the document view to print or save a copy for your accountant or bank. If your services ever end, you can still request copies of your invoices by email under section 20 of the Terms of Use.
If a charge looks wrong, contact us before anything else: open a ticket from Support and we investigate and correct real mistakes. The renewal rules behind the dates are in Canceling a subscription.
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