Skip to main content
All help articles

The client portal

A Tour of the Client Portal

What lives where in the client portal? A quick map: the dashboard for a snapshot, Invoices for every receipt, Billing for renewal dates and your card, and Support for tickets.

Updated

The client portal at /portal is the one place your whole account lives: services, invoices, renewal dates, domains, hosting, files, and support. Here is the map.

The dashboard

The landing screen shows three cards, Active services, Next invoice, and Invoices paid, plus a My services list. Every figure is read from your account records, and the dashboard reads the same data as the Billing page, so the two screens always agree.

Money

  • Invoices lists every payment, refund, and receipt, with a printable invoice document behind each row. See Reading your invoices.
  • Billing shows what renews, the renewal date, and the cancellation deadline side by side, along with your payment method panel. Cancelling a subscription starts here too.

Services and assets

  • Services groups everything you have with us: websites, SEO campaigns, hosting, domains, email plans, and other work.
  • Orders shows your order history from the online checkout.
  • Domains and Hosting have their own detail pages, including DNS management for domains.
  • Files is the document area for your account, and Announcements collects the updates we post to your portal.

Help and account

  • Support is the ticket queue. Open a ticket, watch its status move from Open through Replied to Resolved, and keep the whole conversation in one place.
  • Account holds your profile, password, and notification preferences. Your email address is special: invoices and legal notices go there, and changing it goes through our team. See Changing your account email.

If you are here for one specific task, start with Reading your invoices, Updating your card, or Canceling a subscription. Anything you cannot find, open a ticket from Support and we point you to it.

Was this helpful?

portaldashboardinvoicesbillingsupport