Your message was not lost. Everything you type in the chat is saved to the conversation the moment you send it. The assistant answers instantly only when it can; when it cannot, you see a short note that our team will reply, and a person picks up the thread during business hours. Leaving the page does not throw the conversation away: reopening the chat brings the transcript back.
AI replies and human replies
Replies in the chat are labeled. An answer from the assistant carries an AI tag; an answer from our team carries the UR Local tag. Not every message gets an AI reply, and that is by design:
- The assistant is capped in how many replies it gives, per conversation and per day. Past the cap, messages go straight to people.
- When one of our team is already in the conversation, the assistant stays out of the way entirely.
- Some questions are simply ones a person should answer, and the assistant is built to hand off rather than guess.
If the chat looks frozen
After a stretch of inactivity the chat pauses itself to stay light on your browser, and it says so on screen. Type anything or click inside the panel and it resumes immediately. If the panel shows a connection error instead, use the Try again button, or reload the page; the transcript survives.
The fallback: request a call
If you would rather talk to a person, request a call. The Book a call button at the top of the chat panel asks for your name, email, and preferred date and time, plus an optional phone number, and records the time in your own timezone. A team member reviews every request by hand and follows up at the email or phone number you gave, usually the same business day, to confirm or decline the time.
For the full picture of how the assistant works, read The Chat Assistant: AI and Human Replies and Booking a Call Through Chat. Prefer email? Write to support@urlocalmarketing.com, or use the contact page. Both reach the same team.
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