If the domain is brand new or its DNS just changed, the most likely answer is that nothing is wrong. DNS propagation can take up to 48 hours, and during that window the domain works on some networks and not others. That is normal, it needs no fix, and it resolves itself. A domain that worked for months and then stopped is a different situation entirely: that points to a lapse or a release, which is about payment, not time.
How to tell which one you have
- Registered or changed within the last two days, works for some people and not others: propagation. Wait it out. The full story is in DNS Changes and the 48 Hour Window.
- Ordered but never paid: a new registration is held for up to 5 calendar days pending settled payment. If payment does not settle in that window, the system releases the domain and the name can become publicly available again.
- Worked before, renewal invoice unpaid: the domain has lapsed. A lapsed domain stops resolving everywhere at once, which is the giveaway that this is not propagation.
Where to check
Open /portal/domains. A newly registered domain appears there once the registry confirms it, and its state is shown against it. Then check /portal/invoices for an unpaid renewal. Those two pages answer the question for almost every case.
If it lapsed or was released
Act quickly. A released name can be registered by anyone, and once a third party takes it, neither we nor our registrar partners can recover it. Where recovery is possible at all, it runs under registrar rules and registrar charges, described in our Terms of Use. The details of both situations are in Released or Lapsed Domains: What Happens Next and How Domain Renewals Work.
Not sure which case is yours? Email [email protected] with the domain name and we will tell you exactly what state it is in.
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