Formal notices go to exactly one place: [email protected], written in the body of an email. This is the only valid channel for refund requests, disputes, cancellations, takedowns, and legal notices. Phone is never valid for these, and postal mail is not valid for them either. The rule is section 14 of the Terms of Use.
Write it in the body, not an attachment
The notice itself must be written in the body of the email. Attachments may be included for reference, but an attachment on its own is not valid notice.
What to include
- The invoice or order number
- The business name, and the legal contact's name and title
- The service dates
- The domain(s) or project ID(s)
- A clear request and the reason
- The date and time of any Publish or Go-Live approval, if one was given
When it counts as received
A notice is deemed received one business day after delivery to [email protected].
The shortcut for cancellations
If the notice you need is a subscription cancellation, use the cancellation flow in your client portal. It fills in every required detail from your records, shows you the finished notice, and sends it for you. It exists so a cancellation is never lost to a missing detail.
What this channel is not for
Everyday questions do not need legal formality. Use [email protected] or the chat widget instead; All the ways to reach us lists every channel and what it is for.
If your notice concerns a charge you think is wrong, read A charge looks wrong first: an informal email comes first, and real mistakes get corrected without any formal notice.
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