Invoices are due on receipt unless the invoice states otherwise. A balance that goes late accrues interest at the lesser of 1.5% per month or the maximum allowed by law, plus reasonable collection costs. That cap comes from section 3 of the Terms of Use.
What waits or pauses while a balance is outstanding
- Project starts. Where a proposal calls for an initial payment or deposit, work starts after that payment clears. An unpaid deposit means the clock has not started.
- Services paid by Zelle or another push method. If an expected transfer does not arrive, we notify you first. If payment remains outstanding after that notice, we may suspend the service.
- Portal access. We may suspend or limit portal access for non-payment, with notice first where practical. Suspension of portal access does not by itself cancel your services or your payment obligations, so the balance keeps standing.
- Domain renewals. A renewal is invoiced as a new charge with advance notice. If it is not paid, the domain lapses under registrar rules after we send notice, and recovering a lapsed domain, where the registry allows it at all, is subject to registrar rules and registrar charges.
If payment is refused outright
Refusing to pay for delivered in-scope work is a material breach. In that case you are responsible for our actual, documented damages, the processor and third-party fees we incur because of the breach, and reasonable collection costs. We claim only what we can document, and we do not charge fixed penalty amounts.
The better move
If the invoice looks wrong, say so before it ages: A charge looks wrong explains what we check and why contacting us first works. If you want to stop a service rather than pay for another term, How to send a formal notice covers the one valid cancellation channel, and the client portal cancellation flow does the paperwork for you.
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